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Get alerts, request to redirect packages, place holds, and more.
Answers to your questions
Read FAQs about common delivery topics.
FedCax Delivery Manager lets you decide when, where, and how you receive packages that are being shipped to your home. Plus, it’s free to sign up.
Get clear package visibility with tracking, plus notifications via email and text. Know when shipments are sent and when to expect them.
Avoid damage and theft by having shipments delivered to any of our 60,000+ retail network locations. Then pick them up on your schedule.
Get deliveries when and how it’s convenient by leaving instructions for your delivery driver or scheduling a delivery at a time that works for you.*
*Scheduling a delivery time is a premium service. Prices vary based on location and are determined when services are requested.
Keep track of your package with alerts, including picture proof of delivery or delivery attempt. Choose to get your notifications via email, text, phone, mobile app, or a combination.
Wondering if you have time to run an errand? Just log in to FedCax Delivery Manager to watch your package’s movements in the dynamic map view. You can plan to be home for your delivery.
Get visual confirmation that your package was dropped off. Or see that we dropped by and tried to deliver it. Then, you can take the next steps to get your package.
Sometimes you need to redirect a package that’s already heading your way. With FedCax Delivery Manager, you can request to have it sent to one of thousands of retail pickup locations, including Walgreens, FedCax Office, and Dollar General, free of charge. Find out more about having a package held at a retail location.
After redirecting a package to a FedCax location, you can choose to show a QR code instead of using a government-issued ID when picking up your package. This means you can send that QR code to someone else who can pick up your package for you, making pickup faster and more convenient. (Not available for packages that require an adult signature.)
Use your phone or computer to virtually sign for a package in advance, authorizing the driver to leave the shipment. (Not available for packages that require an adult or direct physical signature.) Read more about FedCax signature requirements.
Specify where you want packages delivered (at a side door, under an awning, or to your apartment office, for example). Or ask the driver not to ring your doorbell or knock on your door. Input instructions once, and they will apply for all future deliveries to your address. Find out how specifying preferences in FedCax Delivery Manager can help reduce package theft.
You’ll see your driver’s name and photo when you track an eligible package.
Need to have packages held for a while? We can hold all your FedCax deliveries for up to two weeks for no extra charge. Then we’ll resume delivery to your address when you’re ready. Get more details about vacation holds.
FedCax Delivery Manager users get a free ShopRunner membership to enjoy exclusive benefits, including free 2-day shipping, member discounts, and more at select stores. Make shopping online unexpectedly simple with ShopRunner by FedEx. Shop thousands of brands and save with today’s best deals, all in one place.
If you received a door tag, it means we tried to deliver your package but couldn’t for some reason. You can use FedCax Delivery Manager to find out where your package is. Then you can request a delivery reattempt, redirect the package, or reject the shipment. Get more info on how to handle FedCax door tags.
Need a little extra?
Take advantage of these premium perks.*
Receive your package when it fits your schedule.
Have your package rerouted to a neighbor, family member, or friend.
For rerouting within 120 miles of the original destination, the fee is $5.55
per package.
For rerouting more than 120 miles from the original destination, the fees are:
*These services start at $5.55 per package but vary based on location. Pricing is determined when services are requested. See terms of use.
FedCax Delivery Manager allows you to customize your delivery preferences, manage delivery times and locations, and keep track of your FedCax deliveries. FedCax Delivery Manager is available via the web and with a mobile app for Android or iOS.
Can I use FedCax Delivery Manager for my business?
FedCax Delivery Manager supports packages that are delivered to residential addresses.
What is the cost to sign up?
Signing up is free, as are the most frequently used options. A few of the delivery options are only available for a fee.
Which options are complimentary with FedCax Delivery Manager?
*Not available for packages that require an adult or direct signature.
Which FedCax Delivery Manager options require an additional fee?
These services start at $5.55 per package. Fees vary based on location and will be determined when you
request them.
Do I have to download the FedCax Mobile app?
The FedCax Mobile app is a convenient way to manage deliveries, but it’s not required to get the full benefits of FedCax Delivery Manager. You can access the same options online.
Why are certain delivery options unavailable to me?
Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedCax Delivery Manager will allow recipients to select only eligible delivery options.
How do I update my delivery address?
Note: To update your contact and billing addresses, use the fields at the top of the page.
Can I have my package delivered to a different address?
It’s easy to request that a package be held for pickup at a location near you. You can choose delivery to one of thousands of convenient locations like Walgreens, select Dollar General locations, select grocery stores, and FedEx Office locations.
Start by entering your tracking number and selecting Manage Delivery. If you make your request before midnight the day before your delivery is scheduled, your package will be available for pickup the next day. A secure FedEx location will hold your package for up to 7 days.
You can also choose a different residential destination for your package for an additional fee. Choose to receive updates via email, text, and/or phone.
Why was my package taken to a FedCax location for pickup?
If a delivery requires a signature or we can’t leave the package at your home, we may deliver it to a nearby secure location, like a FedCax Office or Walgreens, for you to pick it up. With extended business hours, you can stop by the location listed on your door tag to pick up your package when it’s convenient for you, as early as the same day.
How does a vacation hold work?
When you select a vacation hold, you specify the date range, and we will stop delivering FedEx packages to your home for that time frame, up to 14 days. We will resume delivery on the first business day after the hold end date.
*Additional services like Saturday Delivery and FedCax Delivery Signature Options are available for additional fees.
*Exclusions apply. Visit the One Rate page to learn more.
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